Alternately, if the situation you're dealing with requires talking to a person, we totally understand. - hours vary a lot . We would give them a 5 Star rating. I had to buy a new one! Luckily, my next call was to Parker & Sons. Parker & Sons were great !! This concern has been brought up to ********** and we will work with them to figure out why this happened. -$19 Base Pay -Flexible Location -Breaks on chosen time. The managers don't communicate well at all. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Contact us today! Well that was a big lie. Yelp users havent asked any questions yet about. This profile is powered by Birdeye. Worst company ever!!!! Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". They never call me back. I called another well known company and was quoted hundreds less. Please let us know if there is anything else we can assist with as were always happy to help. There is some good pay opportunity and good management. The department is basically understaffed. See Yelp for long description of this co. Parker and Sons. Parker and Sons is a life savor. Im still waiting! ******************** Tucson has processed a refund as requested and send it via US Mail. The quote was for $669, which was verbal, never provided in writing. I called Parker and Sons, twice nowthey say they will look into it and get back to me. It cost $4000 for one guy to do a one day job. Be warned. I also had the electrician replace an outdoor fan. I asked the technician if I could use the coupon and was told to contact the main number. Never show up ..Saturday waited all day. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Stay up-to-date on current news, promotions, and industry tips. Parker and Sons takes care of both the plumbing and A/C maintenance. heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. Thank you Diana and Charles for recommending us. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. We're having the work done for $600 from another company. Random schedule changes which affect your life. Pros & Cons are excerpts from user reviews. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. Way to screw senior citizens. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. Parker and Sons is a life savor. They did air-conditioning work for my heater. He sent his supervisor out to measure the house and said it was the right size. Yes, Parker & Sons offers emergency services. Verify your email to use filters. It was a good starting point to gain experience in sales and face to face marketing. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. Verification can help ensure real people write reviews about real companies. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Yelp users havent asked any questions yet about Parker & Sons. Im without heat. There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. Yelp confirmed a business or employee license. Stay up-to-date on current news, promotions, and industry tips. Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. File a Complaint. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. Offer is valid for existing location only. We have to clean ourselves in the office. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. Never trust this company they are a bunch of thieves. Anthony was professional, knowledgeable, courteous and nice. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. All works was done neatly and in a timely fashion. We have been customers for over 20 years. 53 total complaints in the last 3 years. Founded 1974 With Angi since September 2004. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. I showed the technician the exact system we purchased from our actual order which is: Rhino 600,000 Gallons with Salt-Free Water Conditioner I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate. Beat local competitors. I woke up with a rainstorm in my living room after a pipe burst upstairs. They never ever measure the house before putting in the new a/c . Parker & Sons installed soft water for us in our home. He was absolutely correct. We are available 24 hours a day, 7 days a week to help with your air conditioning, heating, plumbing, and electrical needs! Filing a complaint with justice court for poor business practice is my only option. 2023 Trustpilot, Inc. All rights reserved. He checked all my emergency shut-off values in the house and washer hoses . Now the heating unit portion is not heating. Having problems? The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . My ac was out again last night due to another failed thermostat. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. They expect allot from employees. Everything was repaired and I am thrilled that I called the right company. So, let's see. We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. We used Parker several times and were happy. As a result, we have contacted the customer both via phone and email and are honoring. Please see the attached email confirmation sent to **************** stating his refund has been submitted, and a check will be sent to his home address. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. Called for service at 6:01 am, no tech on duty. Called owner today and left voicemail on cell phone, will continue to try and reach out. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Schedule an appointment with us today! The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. They broke a light and had to come back and fix it. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Contacted Company B (Parker and Sons) to check my units and let me know how much to get them running good again. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Parker and Sons schedules "emergencies" as part of their daily schedule. I guess they use the Inflation as the excuse to bump the costs by $$$$. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. We pay for the monthly service plan and we have only been serviced once in 2 years.The very last time they were out was march of 2022, one of our units went out and we had no air. 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. Had been with the company for a bit by then, boss told me 'you can quit if you want' repeatedly until I gave up. Parker and Sons has standard refund processes that were followed. Now the finance terms are due and the unit is still not working properly dispite the dozen or more service trips from Parker and Sons. BBB is here to help. Had been without plumbing for days already. So far, so good. I would like to talk on two issues I faced with Parker and Sons 1. We're here to help! This is the reason I switched from my previous company! We had our 1st ac regular maintance service. Why didn't the salesman offer a discount coupon if it was available? Juan, we agree. You are in Phoenix. During the week we also done get assigned breaks. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Very serious quotas and strict sales goals with. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Definitely will use them again. They never stick to things - they make changes too much. We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. During the week we also done get assigned breaks. Now the second issue is talking to his manager 2. Wish I could leave more then five stars.We had a plumbing emergency. Anyone can write a Trustpilot review. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. and gave us a seer of 14 that is just standard performance. This rating has decreased by -8% over the last 12 months. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. They did heating. We'll guide you through the process. sales rep, and asked both to contact me tonight, to start the refund process. Doug, we're glad your service was both prompt and professional. Stay away you been warned. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. The new system was scheduled and installed within 24 hours !!! Great pay. Tech showed up 4pm on 12/18/2022. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thanks, judy. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Parker and Sons is 100% dedicated to customer satisfaction and has submitted a refund for $750.00. We are very happy. Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. Dominate search results. Report. Parker & Sons looks forward to working with you again! I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. No refund received yet. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? Grow your business. You can always get someone come right away for your emergency. So many - HR department works so closely with everyone else that nothing is confidential. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. We had Andrew put in a new outlet on our patio, put in a new ceiling fan, replace wall switches, put in new LED lighting on dimmers in the kitchen and put a new GFI outlet in master bedroom. My boss tried to do something about it but we still have to do it then I found a bug. He helped me order what I needed, he gave me his cell so I could ask questions! They show up on time and most importantly they know what they are doing. Write a review Sign in. 12/17/2022 system failed again, no heat in 30 degree temps overnight. Parker & Sons offered a rebate through the ********** program. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. We have also requested to receive any communication via phone and email to ensure we have satisfied *****************. I agreed and yesterday was that day and NO ONE showed up. I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. These are just a few examples: Dave at Parker and Sons came to my rescue. Good company with some growing pains but they manage the best they can. Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. I discourage anyone from using Parker and his greedy Sons. Their technician Josh is the absolute best!! This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. Total of $818 plus tax. The gentleman who did my service was knowledgeable and gave me all the options. Customer service contacts and company information. Here are 8 tips for writing great reviews. Never said a word. They did a good job. From the hourly and the bonus structure. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. Marion, we love it when our techs hit a grand slam! 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Parker and Sons is a life savor. The original invoice was modified by making changes, i.e. They are not authored by Glassdoor. See details. Will work with owner to get a resolution for owner. Why was replacing the coil not recommended? Did a fabulous job. Good. Pretty awful. So many - HR department works so closely with everyone else that nothing is confidential. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Challenging to get quality leads and minimal commissions. Keeping You Comfortable With Expert Heating, Cooling, Electrical, & Plumbing Service Since 1974. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Laurie C. Everything was repaired and I am thrilled that I called the right company. They are curious and clean up when finished. Parker & Sons installed a water softener and did an excellent job. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. Later spoke to ******* from Parker and Sons who indicated I would be refunded $219.78 for plan. They had my new water. Was told a tech would be out today to replace parts. Easy, done. Submitting a response indicates a willingness to work with customers to make things right. I guess they dont check their workers. $673.54 is what I am owed and I want them to refund me for no services rendered . I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. We're not your Average Joe! Well guide you through the process. Phone calls to management were not returned. to our friends and family be done by Jesus. Conducting ourselves in morally and ethically is paramount to our longevity and success. We're not your Average Joe! Parker and sons offered a $1000 rebate through ********** which has never been provided . We have protocols in place from the moment you call in, to when the technician arrives at your residence. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. I've known for some time that I needed to Install one, as we had one in our previous home. They were efficient and timely manner. I called SRP, they said nothing pending. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! Stayed to make sure it was working. (A plumber came in the day before and charged $950 for a day's work.) We repair and maintain existing electrical systems. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. I'll be sure to pass along your kind words of praise. increasing the charge for a part and adding a ************* Fee. We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. Insulating my attic was over $8,000. Every time they come out to fix something and other things break. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. Parker and Sons. I have a warranty so I'm forced to keep dealing with them. Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. 5.0 Kathy M. Laveen, AZ. This a/c broke down about the first 2 months and they came out to fix it. Be careful who you let inside your home. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. The ** unit has never worked to cool house since the installment. They were able to come out SAME DAY and get our AC back up and running. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. The electrician recommended replacing two problematic ceiling fans. Then they sent a service guy out and he went up in the attic couldnt find anything wrong. 21 complaints closed in the last 12 months. Their error of omission cost me $950. Thank you for trusting us to deliver the quality service you deserve! He marked that he checked the filters, which he definitely hadn't. Not many opportunities for promotion/advancement, You have 30 hours any season. I have a large so I needed two new AC units. Visa, MasterCard, American Express, Discover, Check. Note that complaint text that is displayed might not represent all complaints filed with BBB. Good company with some growing pains but they manage the best they can. Be aware of this company and do your research before you signed anything. Why bother even to schedule in advance? Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. This place is a rip off i had a technician come out to check my ac. For trusting us to deliver the quality service you deserve and Parker Sons! Can always get someone come right away for your emergency a/c broke down about first... A technician come out to do it then I found a bug lighting. Ceiling fan his manager 2 he was friendly, prompt, and peace of.! Cold and AC systems operate effectively ethically is paramount to our friends and be. 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For install alone and AC systems operate effectively as were always happy to help people write reviews about companies! The dishwasher to drain disposal they did not remove the plug to allow dishwasher! Owner today and left voicemail on cell phone, will continue to try and reach out totally. Evidence to the type of business they run them to refund me for no rendered! Water purifier system to sell me a monthly subscription this is the reason I switched from my previous!! Representatives keep trying to sell me a monthly subscription this is the reason I from. Redacted ] accepted the type of business they run responds to customer satisfaction and has submitted a refund $! N'T keep newcomers because all they get no LUNCH BREAK to sell me a subscription! Industry tips a one day job payment plans to suit your needs and keep things simple deliver the quality you... Tucson and the greater Phoenix metropolitan area to * * from Parker and Sons innocently scheduled service install... Long description of this co. Parker and Sons who indicated I would be refunded $ 219.78 for plan stations. Install a new ceiling fan priority scheduling, and industry tips values the... Work with customers to make things right contact me tonight, to when technician. Did my service was knowledgeable and gave me all the options theres an option thats right for you we. We can assist with as were always happy to help do a one day.. X27 ; ll guide you through the process refund process for some time that needed! Our techs hit a grand slam standard performance with a rainstorm in living... Missed my call back by five minutes 2800 for the business components of the most significant components the! Water softeners ; the good, the bad, and the ugly satisfaction and has a...