BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Status: Resolved. How often does the website restock? Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Waste of over $200. We also ensure all reviews are published without moderation. The company helped issue credit for this matter to purchase a new item as soon as possible. My Los Angeles Apparel Review Are They Worth It? I feel tricked and pissed off. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). . Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Delivery date was Feb 17-24th. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. It is an eligible payment method for all U.S orders over $35. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Go to our site to chat with our support team or email us at support@lucy.co! All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Hi Grace, Thanks for your feedback. Lucy in the sky is a great company from products to customer service I am always satisfied. AND it expires in one year! it was my first time ordering from Lucy in the sky. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. BBB Business Profiles generally cover a three-year reporting period. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Please use the following size guide to help determine your size of clothing. We ordered a dress on 9/6. This isn't a real company. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. The customer service is out of this world. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. I wish they were more transparent with the type of quality on their website. You can email us at resolution@lucyinthesky.email so we can further assist you. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Please email us at resolution@lucyinthesky.email so we can assist you sooner. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Zyia vs Athleta: Which Is The Ultimate Athleisure? I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Customer service is non-existent. If you need specific product measurements or have further questions, please email us at. The 24/7 chat is turned off and nobody bothered to respond to my email. Customer service is awful. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Yet Lucy in the Sky refuses to give a refund. Incredibly scammy and misleading. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. my party is april 10. I had to do a charge back from my credit card company to get my refund back. All prices advertised are subject to such changes. When Dannica isnt writing about fashion and beauty, shes writing poetry. I have been waiting for almost three weeks and still haven't got my money back. The quality of the dresses was excellent, but my only issue was the 14-day return policy. All swimsuits are under $70, and thats including the top and the bottom! Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. You can email us at resolution@lucyinthesky.email! Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Absolutely terrible customer service. I'll definitely send over your concerns to our design team. Ordered from this company thinking the dresses were cute. We reserve the right to withdraw linking permission without notice. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! When the dresses came they were very cheaply made for the price they cost. I've sent 2 emails and they do not respond. It was not the representatives fault, so she did great, but the company should do better in alerting guests. Customer Service: 2 stars. New screen for uploading personal customer video to products 2. We'd love to make sure we make this right and find a resolution. If you order multiple styles with different delivery dates, they may ship separately. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. You must not establish a link from any website that is not owned by you. My advice to anyone. Find out how we combat fake reviews. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Glad that our Customer Service was able to help with your returns! We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Daughter bought a dress for homecoming from this site. If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. I greatly appreciate the customer support 24 hour 7 days a week chat box. With no warning either time. RELATED: 12 Stores Like Lucy In The Sky to Shop Now. I HAVE MY TRACKING NUMBER. Free Shipping Worldwide from L.A, no minimum. Lucy in the sky is our GO TO for all things special occasion. You can also visit this article for more information on getting support! Rhone vs Lululemon: Which Brand Is Better? If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. I ordered my daughter's homecoming dress on 9/20. We apologize for the disappointment. United States. I know it's still only Nov. 15 but I do not think this dress is coming. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Contact us We're here to help and answer any inquiries/questions you might have. There is no phone number and the chat has been disabled. Hi Sonam, Thanks for your feedback. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Good Luck! BBB Business Profiles may not be reproduced for sales or promotional purposes. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Contact Uploading & Non . Please email us at resolution@lucyinthesky.email so we can assist you sooner. I foresee no dress, no money returned and no reply. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. If you please email us at resolution@lucyinthesky.email we can assist you with a return. Maria was very helpful. - Kate, Hi Paula! This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Free Shipping Worldwide, over US$50. I reached out to customer service numerous times and have not had a response. We do transparently state our return policy for customers to read prior to ordering. DO YOU SHIP INTERNATIONALLY? Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. Ordered 1 month ago. And as she walks, it rides up, lol! Please read the product description of each item carefully before purchasing. Im very disappointed. Sizes go up to either size L or size XL, depending on the piece youre looking at. She responded quickly and answered all my questions. The brand offers so many different dresses for different occasions that its quite impressive. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. You may return any style for store credit within 14 days from the delivery date of the style. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Please note that business days do not include weekends or public holidays. The company says its size small is equivalent to a US size 2. Your Order Has Been Processed! 2023 Trustpilot, Inc. All rights reserved. The dress did not fit correctly and they will only give you credit no refund. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. You may store, print and display the content supplied solely for your own personal use. After I returned both dresses, they refuse to refund my money for the 2nd dress. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Customer FAQs - LUCY IN THE SKY Help Centre. We have Live Chat and Email available for any questions or concerns. Alternatively, you can attempt to place the order with a different card or try again later. BBB Business Profiles are subject to change at any time. We're so glad that Daniella was able to assist you. -Kate. This will be automatically applied to your account attached to the email address used for the order. Needed it for Feb 25th. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. I can always count on you for the best quality and accurate fit. You will receive your tracking number once your style/s have been shipped. I HAVE NOT RECEIVED MY ORDER. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Yes. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? In the end the skirt fit very snug and my booty looks great in it. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. This company responds to reviews on average within 5 days. Thank you so much Daniella M!! If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Thanks for your feedback. Follow. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All such rights are reserved by www.lucyinthesky.com and its licensors. HORRIBLE company. I HAVE NOT RECEIVED MY ORDER. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. Please click here to contact our Customer Service team. Categories. A lot of these dresses are far from modest, so if youre looking to feel sexy, confident, bold, and beautiful, Lucy In the Sky is perfect. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Please email us at resolution@lucyinthesky.email so we can look into your refund. -Kate. Horrible return policy. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. They usually reply within twenty-four hours of your query. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. 10/10! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Do not buy from them. Any currency conversion are for reference purposes only. Our styles are designed exclusively in Los Angeles. I had an issue with my dress being see through and needed a replacement soon for an event. Lucy In the Skys main breadwinner appears is its massive dress collection. What's New. Shop now at www.lucyinthesky.com. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. . This document governs your relationship with www.lucyinthesky.com (Website). Our regular return policy applies to all orders made through AfterPay. This business is in an industry that may require professional licensing, bonding or registration. We're so sorry to hear that you have not received your refund yet. Get the latest business insights from Dun & Bradstreet. Thanks for your feedback. Lucy in the Sky, Inc. operates this Website. This site promises to ship an item by a certain date. If the issue persists, we would suggest to follow up with your bank. Horrible company and horrible customer service. Number of comments: 0 Only returning an item that was too much cleavage exposure for a girl without cleavage. We may also share information with companies assisting in fraud protection or investigation. Thanks for your feedback. Hi Desiree, Thanks for your feedback. There are no fees if you pay on time. We're so glad that our customer service team was able to assist you. Company claims the only way money can be refunded is if it was faulty. How BBB Processes Complaints and Reviews. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. Anyone can write a Trustpilot review. Initial Complaint. -Kate. Massive dress collection are also under $ 70, and thats including the top and the bottom dresses came were... Go up to either size L or size XL, depending on the bottom the! Issue persists, we would suggest to follow the size chart they have on site! The case you forgot to use a us size 2 when i the. Pictures online your privacy is protected for store credit we suggest canceling the order service trying to get my back... Strappy dress, no money returned and no reply the representatives fault, so she did great but. We 'll follow this up: ) Yes document governs your relationship with www.lucyinthesky.com ( website.. 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