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Lamentamos pelo inconveniente. ), You love learning new skills and can work with tools such as G-Suite, Slack, Zoom and Kustomer, Bilingual Spanish speaker a plus, but not required, Experience in a call center/high incoming call volume environment at plus, but not required, Your flexibility allows you to work one weekend shift every 6-8 weeks, Currently staffing for the following shifts: 8a-5p CT, 8:30a-5:30p CT, 9a-6p CT, Continuing education and professional development, Prior computer experience using Microsoft Office systems required, Familiarity with call-center phone systems preferred, Communication and active listening skills, Keen attention to detail, especially documenting for proper information, Capacity to navigate stressful situations with ease, Ability to achieve daily call center metrics, Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies, Ability to handle high call volumes day to day, Navigate multiple computer programs throughout the workday, Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed, Uses provided resources/company websites to navigate customers concerns, Consults with Supervisor or Team Lead on complex and unusual problems, Ensure customer satisfaction and provide professional customer support, Maintaining a positive, empathetic, and professional attitude toward customers and co-workers at all times, Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. VSP Vision insights Based on 153 survey responses Areas for improvement Trust in colleagues Energizing work tasks Sense of belonging It's a job Customer Service Representative (Current Employee) - Remote - August 22, 2022 It's a typical call center job. Giving sales presentations to a range of prospective clients. Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc. Now, we just need to know where to send it! Core members include PM and head of growth from consumer-centric health data platforms companies such as Mango Health (acquired by TrialCard) and Citiizen (founded by the Apple Health team, acquired by Invitae), bioinformatician from Invitae (leading medical DNA test service), and Ph.D. scientists with consumer genomics experiences. Posted 4 days ago What Does a Forensic Psychiatric Nurse Do? However, you can seek certifications to gain additional knowledge about your responsibilities, further your career advancement opportunities and increase your earning potential. In order to become a manager, you will likely need to have several years of experience working as a customer service representative. Compensation may vary and is based on geographic location of the specific role as well as the skills and experiences of the selected candidate. Learn more about ticket forwarding in Freshdesk. Remote Customer Service Representative Salary & Outlook. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. Here's a look at all the key responsibilities of a service rep. 1. naar It means ensuring that customer orders and transactions are processed in an efficient and timely manner. Post this job for free For more information regarding VSP Vision benefits, please, Ability to work non-standard business hours, including weekends & holidays, Lead, coach, and develop a team of 8-12 CX agents to deliver excellent customer service through coaching, monitoring performance, and providing feedback, Execute day-to-day business management duties including real-time workflows, scheduling, shift approvals, reporting and QA, Support the resolution of escalated customer issues, escalate when appropriate, and report on trending issues, Lead impactful team meetings centered around the customer and agent experience, Seek out information to identify gaps and drive continuous performance improvement from your team as a whole and your individual agents, Work collaboratively with other members of the leadership team to foster a team environment where people want to work, Support product launches by providing feedback and assisting with various stages of testing, 3+ years experience in a dynamic, customer-focused environment, 2+ years of experience leading, coaching, developing, and motivating teams, Omni-channel contact center experience strongly preferred, Extensive experience with multi-faceted, personalized customer support delivery with high expectations for customer satisfaction, Experience managing teams both in-person and remotely is highly preferred, Demonstrated ability to learn quickly and to teach others to work proficiently across multiple systems and platforms, Demonstrated ability to solve problems analytically, Exceptional communication skills across all channels is required, Effective time manager who has the ability to coach others to work more effectively, Strong planning, organizational and time management skills and manage/adapt to changing priorities easily, Self-starter mindset who also thrives when collaborating with working teams, Strong intrinsic commitment to giving and receiving feedback to/from peers, cross-functional team members, and your direct manager, Experience working at omni-channel call center, preferably within a DTC space, Provide industry leading eCommerce customer support to all Quartzy users via live chat, email, and phone, Communicate with our vendor partners on a regular basis to get our customers the information they need in a timely manner, Assist users in troubleshooting the use of Quartzy software, Identify and escalate issues to team leads, 2-4 years experience in high-touch customer service, Experience working with Zendesk or other related systems, Detail-oriented with strong multi-tasking and organizational skills, Fantastic written and verbal communication ability, Display empathy and understanding of customer needs and wants, Maintain service level standards (quantitative and qualitative measures). The range of annual base salary for full-time employees for this position is below. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. Performance expectations are to meet or exceed operations production and quality standards. You may also be offered incentive compensation, and benefits. Traits That Make An Effective Customer Service Representative 1) Patience Customers who encounter issues are going to want to tell you about their problems, sometimes in extreme detail. Modify this customer service job description with the key duties and responsibilities for your CSR role. With innovation and smart technology, we are changing the way growers, farms, and packhouses use and share data, High quality training and professional development in the AgTech/AI field. Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays). Kins mission is to reimagine home insuranceFor Every New Normal. pour nous faire part du problme. Here are three trends influencing how remote customer service representatives work. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet. Transamerica has been helping people feel better about the future for more than 100 years. further manage your preferences. The agent can then quickly move on to other tickets without having to needlessly do repetitive work. Our customer range from companies working on COVID testing and therapies, to wine makers, to food and ag companies. You are excited about learning new technologies/skills, and you are ready to get your hands dirty in developing/highlighting key documentation and processes that need to be built around Customer Service. Sales Representative Responsibilities: Generating leads. Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues. Customer success teams should target their efforts on the account level, taking an almost account-based marketing approach to customer success. Its the right time to scale your support team and start hiring more support reps when: If youve decided to expand your customer service team, then a good job description helps you set the expectations for the role and attract the right people to your support team. Being the face of your company, your support reps should be able to honor your companys SLAs and ensure all assigned tickets are resolved well within the deadline. Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol HIMS . Educates providers on how to submit claims and when/where to submit a treatment plan. Online/Remote - Candidates ideally in. What does a day in the life as a Customer Service Representative look like? Bi-lingual Customer Service Representative job in Melville, NY. Assist leadership staff in providing coaching and policy or procedural support to CSRs as applicable. Select an existing account or create a new account. Starting rates increase with years of experience. Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed. Identify and escalate customer requests to managers when theres a complex issue. Monitoring tickets & assisting CH team members, Solve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team), The Amazon Call / Status, Priorities & Issues. Additionally, as a pay-for-performance company, there are additional RSU grant awards for top performers which allow employees to achieve higher market positioning. Your support agents should be able to quickly pick up the functionalities of the helpdesk and resolve customer problems in a more streamlined manner. WHO WE ARE:Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. Here are some general duties of the customer service rep: Answer calls, messages, or social media posts by customers as quickly as possible. Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues. Interviewers question candidates to identify and gauge the persons customer service skills and the candidates perception of good customer service. Kin is proud to be one of BuiltIn Chicagos 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Hire better with the best hiring how-to articles in the industry. The customer service job description gives you a good understanding of the duties, . Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Preparing weekly and monthly reports. That's where you come in. Key performance indicators of customer success teams are lifetime value, upsell and cross-sell rate, customer churn, net promoter score. Related: 17 Remote Customer Service Representative Interview Questions and Answers. Learn and maintain a basic understanding of products, procedures, and systems, Achieve department metrics and expectations, Participate in a team based environment to achieve department goals, One year of call center or customer service experience, or financial services industry experience, Ability to communicate with customers in a professional manner, orally and in writing, Understanding of retirement products such as 401k, IRA, and 403(b), Ability to navigate multiple screens and systems at one time, Work From home/call center environment must have work environment with minimal distractions, Career Training & Development Opportunities. In an industry that hasnt budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. 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