We needed a recliner, quickly, and I wanted one in grey. First a missing bolt on one side. We have a recliner that we have been calling them off and on for a year. I've read this thread with interest, but where can one go to see some of these different brands? They refuse to post my reviews, just say they will send someone out to look at it again. Plus, they don't look like recliners. Forget bulky, hulky eyesores. Outstanding service Joe really took care of us. I am on my second la-z-boy and, for the first time had to call to see about having a repair on the mechanism that operates the recliner,(manual). Chantal even came by our home to insure the furniture selected worked well in our Master Bedroom and upstairs TV room. We have purchase other furniture from other stores in our area to find that they don't stand up as well as Lazy Boy. Called again after 2 weeks and told 10 more days. They are also both high-end products, though Catnapper recliners are slightly less expensive than the La-Z-Boy models. Paid in full but had to wait nearly six months for "assembly." I am buying an Lazy Boy recliner in another city. Warranty service is not worth the paper it's written on. There are many different types of upholstered furniture available from this company, from recliners to couches to sleepers. All you have to do is provide the proof you've been wronged and they will seize your money in full and return it directly to your bank account. I think lane is best.Lane is a branded company of furniture world.They provide best quality and service. I initially had concerns about the company as a third-rate furniture store and now my concerns have been proven true. He was very knowledgeable about the kinds and warranties and fabrics and the many choices there were. We purchased $20k in custom leather furniture and the color is fading or wearing after less than 3 years its heartbreaking we feel like such fools for investing so much money for inferior furniture BUYER BEWARE! I also liked the power recline feature available as an upgrade (I think) on Bradington Young. They really take the work out of the experience! They refuse to take back. so since we couldn't get them to look at it we came home and my husband cut new board and fixed it himself. Pros of Lazy Boy Furniture. Made in America too! Quick Links About Flexsteel You can imagine how delighted I was this past Saturday -- four days ago -- when the remaining two pieces were delivered. Upon contacting their promoted service group several times, we received no response for service. Great experience. Mom was so tired and he made our shopping experience so pleasant. Call every furniture store near you.including the high-end furniture stores, JCPenney, Macys, Sears & Relax the Back and ask the brands of recliners they carry. Crazy huh? We don't even sit there. sjharris53.oh I love your chair! The reason for one less star is for delivery. :-). Thanks la-z-y boy.. Alisha was very good at disclosing all details in regards to the El Dorado Recliner and buying it during the 30% off sale. They definitely get 5 stars! I bought La Z Boy thinking I was purchasing quality not junk. By this time I was more than merely annoyed about the delays and complained about all the time changes taking place without my being notified. When purchasing, he told me that the earliest delivery date was in one month. Frank our salesman was knowledgeable, helpful, and very kind. The store was clean and organized. The delivery date got pushed out twice with the second date moving beyond our move in date. Model Fortune Laztime Full Recline. Is anyone else seeing their furniture looking bad for NO reason? Cheap product, bad support and the VP's could care less. The salesperson, Linda Evans, was very nice and helpful. Two of the most well-known brands when it comes to quality furniture are Catnapper and La-Z-Boy. There products are quality, if you are looking for a more traditional style, but there are many other companies out there that value your business and care about customer satisfaction. Im certainly glad I wasnt holding my breath! The designer comes out and sells us thousands of dollars for the room and new sofa and love seat. We still have a Lazboy reclining chair that we bought nearly 30 years ago and which is in great condition! bought a love seat and couch combo cost around $6000.00 and find that the seats are very uncomfortable. The delivery crew was good, but in a hurry, so they left immediately. I waited a week or so for someone to contact me, but no such luck. No where near the quality we have gotten in the past. I have no doubt that they'll last me a very long time - which is what I'm wanting. You should too! Had a great experience here, very pleasantly surprised with the quality and prices of the furniture! La-Z-Boy Brooks Rocking Recliner & Reviews | Wayfair Furniture / Living Room Furniture / Chairs & Seating / Recliners / Brown Recliners / SKU: LZ10204 Brooks Rocking Recliner See More by La-Z-Boy 4.6 128 Reviews $58/mo. When I received the product, they were not comfortable at all. I wouldn't hesitate to return when it's time for a remodel. We have also looked at/considered the Tempurpedic mattress/bed with adjustable headboard and footboard, but just too $$$. Sofa finally arrives at the end of Oct. the back on on recliner is not right and the leg support was dragging on the carpet. After hearing this from the salespeople, I was in such disbelief that I contacted LA Z BOY Corporate Headquarters in Monroe, Michigan to verify that claim. She was very knowledgeable about each and every piece we looked at and ordered. The furniture is like no other. Thank you Nicole for link with leather furniture rating . We will definitely go back the next time we need furniture. VERY happy. This furniture is no good. However, there are some disagreements when it comes to to the in-store buying experience and percveived quality in some cases. Shoppers enjoy the huge variety of customizable upholstery options available (most chairs have over 300 different fabric colors and prints to choose from), but the cost to own a La-Z-Boy chair can be a bit pricey. They pretty much told us to stuff it. After signing order, Linda brings the warranty to sign. Also purchased a 5 year leather protection warranty. 1. We ordered a Talladega power wall-hugger recliner chair on 10/26/2022 at the LA Z BOY furniture outlet in Sterling Hts., Michigan. I now have to drive to the store to talk with a person. Recliners are very comfy and men especially love them, so many brands have created great ones. Their furniture is available in over 300 showrooms worldwide, including Canada, Europe, Asia, and the Middle East as well as most major American cities. Called for service,had to wait 6 weeks for a home visit. I am not pleased with how this purchase has been handled and have no idea when Ill receive this purchase. The biggest bang for you buck in the cheaper area would be Ashley, or lane. It's never had any service calls, and the mechanism is the original, which works fine. As of today, I still have no sofa. Norwalk Furniture has recliners. I contacted the "LaZ" people at Corporate and argued deceptive advertising based on the TV ad and was told I would have to take it up with the local store. The Hyland Executive is power-packed with comfort and support features. The squeaking sound from the springs / wood is unacceptable. I cannot speak to all the furniture made by La-Z-Boy but what we purchased feels/looks very good. However, I also discovered another store offering Lazy Boy furniture who told me they provide direct support for warranty service of product they sell. Met my salesman Casey. So begins days, weeks, months, HOURS of trying to call these people, getting hung up on, told to call someone else, ETC. In-Home Design. Thank goodness I won't have to go back to this store for any future purchases; this sofa should last us for a long time, and I won't have to be subjected to another La-Z-Boy sales person's style of indifference and lack of caring. Furniture shopping today and we got a beautiful recliner, a swivel chair and 2 end tables with built in USB port and outlets to keep things nice and neat. Haven't received our chairs yet, but so far we are very satisfied. Never, I repeat, never do business with them. Geddy, was great and very informative. That was on July 12. So I brought Mom back the next day and was disappointed that Sherry wasn't there when We had spent so much time with her! We purchased from La Z Boy because the furniture is made in the USA. He was also friendly, straightforward, and did not try to pressure us. | Weight limit - 500 lbs. We told her why we were there and she helped us select two different fabrics which went together more beautifully than the ones we selected in Honolulu. 3 little tables? I also got the fabric protection. Some of the links on this page are affiliate links, which means we may receive a small commission if purchases are made through those links. So, why one star? We finally settled on 2 Morrison recliners and he ordered them for us. There's a wide price range, with great deals starting around $300. As a result I needed a great chair that would be comfortable and should definitely last me for the rest of my life (I'm already 2 1/2 yrs past the longest the cancer centre gave me). I had purchased the recliner for $599. We were helped by Michael. I was told that they would call around 5pm for next-day delivery. If I had to criticize something I would say I wish the wait time was shorter when you order a sofa -- from order to delivery was about two months for us -- but it is being custom built and I have no reason to believe anyone else would be faster. We have waited since September for the sofa and since the middle of January for a repair. Thank you to Lazy Boy for resolving my complaint with an Ashton Recliner. I forgot to mention that we bought ours in late summer/early fall during their annual upholstery sale. The Psychology of Price in UX. My complaint was elevated, Lazy boy took the time and consideration in resolving my complaint giving me an option of store credit due to the seriousness of the repair (frame and structure damage). Needless to say, I was very happy with my experience at this store. Also, La-Z-Boy sells more than recliners and sofas. By then the entire right side of recliner comes separated in the front and hanging on by a thread at the base. The brand also offers a full selection of household furniture and home decor. I highly recommend Lazy Boy products. They also have tall recliners for any tall people in your family. A partial sitting position makes this possible. Great furniture! for 12 mos - Total $689.991 with a Wayfair credit card Shipping to Boydton - 23917 1. Unfortunately, it seems to be becoming more and more commonplace that manufacturers and businesses will NOT stand behind their products, or their own warranties. This is furniture we really use. Don't shop here! I stepped in and knew exactly what I was ordering, fabric color too. The pros: Nice selection customizable ottomans that can perfectly match La-Z-Boy's other seating pieces. Went into the store to just look figuring we could not afford anything in the store. When it comes to your own comfort, your own body is the only North Star. For the price of the furniture, this is simply unacceptable. I called for service, after waiting for very long time, and created a work order. Overall, great in-store and follow-up experience but delivery you may wish to consider someone else to move your furniture unless La-Z-Boy takes delivery in-house and not use 3rd parties. Was told company will warranty item for life. I only did business with this national chain's local store because 1) they had a Labor Day "sale" going on (although their sale prices were not low, hence the $$$), 2) they offered a zero-interest finance program, albeit a short one, which I needed for financing the purchase over an extended term, and 3) the size and style of sectional sofa - and its standard fabric - that I needed was carried only by this company and no other local furniture store. I was not impressed.). This is not your grandfathers La-Z-Boy design. I fully intended to be available to accept delivery, but The evening of the 24th I had heard nothing about the new delivery window, so I called to enquire. Lazy Boy is known for producing high-quality, long-lasting recliners, sofas, and chairs. This allows you to get a great deal on furniture year-round. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Great store! The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. We purchased two lazy boy recliners and within four months, the seat cushions began to develop bulges. After calling and leaving a message as well as sending 2 emails asking for a response, we heard nothing. However the purpose of this review is to sing the praise of one particular sales consultant there: Kelly Strickler. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. We just went to Lazyboy today looking for recliners and I didn't find anything I liked. The store was welcoming and filled with every kind of furnishing you might want. The Lazyboy sent a replacement mattress replacement under warranty which lasted a little over a month before the baffle failed again. Be warned - this stuff is now junk, but the price doesnt reflect it. The pros: Huge selection of customizable recliners available online to fit shoppers' unique needs. Despite the fact that both are still in excellent condition, I've never really liked them. Just old furniture :-) That is one thing that concerns me, that most recliners look so bulky and modern. Bought sofa and love seat. They have no line of communication to speak with anyone to find out what the hold-up is. 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