Shame shame for all the people you have messed with and hurt. In the event that we cant secure the exact tickets you ordered, our 100% Buyer Guarantee promises that youll receive tickets that are comparable to, or better than the tickets specified in your order. Why is there a delivery fee for Special Delivery? Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. This is absurd! Log into your Vivid Seats account and click the Order History. Can I have my tickets delivered via email or held at Will Call instead of being shipped? Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Request to speak to a Vivid Seats agent. "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. These tickets are commonly referred to as "e-tickets." Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. Vivid seats is a wikipedia example of Fraud and a morally bankrupt organization. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. My tickets are being shipped. 1. The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . Would never buy again. When should I expect my tickets? Takes no accountability for a time glitch that had us go to a show at the wrong time. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Claim it and get a lot of features. We were given multiple different messages from Vivid seats regarding the tickets. Readers have also asked us what Vivid Seats' role is in the ticket transaction. directional bond example vivid seats tickets sent to wrong email. I received an email. Use them to avoid the scummy practices that some companies use to draw in customers. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Don't EVER use vivid seats for any purchases. 4 Select Update Email Address and enter your desired email address . When should I expect my tickets? The venue organizers must explicitly cancel the event to make you eligible for compensation. 3 Select the "Profile" option on the left sidebar. And in checking with the Keillor show I found that the show was not sold out! Read full review of Vivid Seats and 1 comment. Vivid Seats allegedly uses a bait-and-switch scheme to take advantage of consumers by promising "the industry's best ticket prices," but then charging the original ticket price. Simply sign in and click "Print E-tickets" next to your event. I complained and they advised these were upgrade tickets and no refund would be issued. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. . Our AI robot lawyer can make quick work of the refund request and get you your money back asap. I looked at all the emails received and the receipt given. There was some type of electronic glitch. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. Log into your Vivid Seats account and click the Order History. Ticket Availability All orders are subject to ticket availability. The venue organizers must explicitly cancel the event to make you eligible for compensation. 07-12-22 at 5:57 A.M. Submit a complaint and get your issue resolved. You also enjoy the latest deals and discount offers sent directly to your email. Can Vivid Seats purchase my tickets from me instead. They deserve to go bankrupt as they cost me $800. Did you find it helpful? I am having trouble accepting my Electronic Transfer, what should I do? Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". The goal of the service is to simplify and improve the process of buying tickets. Customer identification can be provided if needed. The person the ticket was for has since died. Do I need to purchase a ticket for my child? Using the Website. A full-service national event ticket marketplace. Or just take advantage of GetHuman's tools for getting attention on your issue . They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. We list their names, numbers, and email addresses in our database. I still havent received my tickets. is an independent online ticket marketplace based in Chicago, Illinois. I purchased tickets to the motley Cre concert in Seattle in 2019. Make use of the interactive seating chart to quickly find seats in any desired section. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Im bringing my small child with me to an event. Find the order you need tickets resent for, and click on "Tickets Ready". Full refund and apology for lack of ticket delivery. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. How do I know if the seller has confirmed my order? Did you find it helpful? Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. What listing details can I edit after its up on the site? Shipping, Instant Download, Email, & Mobile E-ticket Delivery. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Click to reveal A full-service national event ticket marketplace. Changing your email address is simple! Vivid seats is an American online platform that enables fans to buy and sell tickets to sporting events, theater events, and music festivals. 5 Click "Update" once you are finished. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. . We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. What method does Vivid Seats use to pay me? At this venue, Section B is behind the Pit. . From there, your active orders will appear. The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. What do I do if my event is cancelled? I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Customer identification can be provided if needed. Save Now Previous Next If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Will I be charged for listing tickets on your site? Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". 100000 +. Value 245. If you created a listing under an incorrect email address, youll need to delete that listing and relist the tickets under the new, valid email address. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. We truly believe in the power of shared experiences to connect people. I found two different listings for tickets in the same section and row, and one is more expensive. I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved. Yes! Fastest way to talk to a real Vivid Seats rep. athens to istanbul ferry time; bus from abu dhabi to dubai airport terminal 1; can you buy disney tickets with affirm; how to remove icloud drive from windows 10; nier reincarnation yoko taro; quest diagnostics genetic testing prenatal; how many letters in serbian alphabet; where are blood cells stored in the body Please refund me the differance between what you charged me and what the tickets actually cost. . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Desired outcome: Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. 2. 2. Explain your situation and why you wish to receive a refund. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. View your tickets by tapping View Tickets or by going to My Events. How do I change the pickup name for my order? On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. What types can't I sell? How do I Confirm or Reject and Deliver Sales via the Mobile App? I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: The total price was $1405.95. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. 2021 Vivid Seats Ltd. All rights reserved. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Why can't I add more than one set of tickets to my shopping cart? We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. Share your photos and videos with others to prove the truth of your words. This website is using a security service to protect itself from online attacks. Why do I need to pick up my tickets? If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Help us improve this article with your feedback. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. On December 13, 2022, I received the tickets from Vivid. Browse or search articles to find answers to your questions. Please refund me the differance between what you charged me and what the tickets actually cost. 6 Well send you an email to verify your new address. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. What kind of scam is this? To stay up-to-date on the events status, monitor the venues website from time to time. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. We were also told that the tickets would show up within 48 hours on the event. Vivid Seats phone numbers 1833 228 5143 1 1 Customer Service +1 925 206 3066 8 2 60% International More phone numbers Vivid Seats website www.vividseats.com What is Vivid Seats's email addresses? I could not attend. 2021 Vivid Seats Ltd. All rights reserved. Total SCAM! Follow the link inside to apply the change to your account. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. To stay up-to-date on the events status, monitor the venues website from time to time. Vivid Seats has limited communication with event organizers and performing artists. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? Vivid Seats Knowledge Base. Don't miss this Deal at Vivid Seats for Buy NBA Tickets from $15. 2 Log in, if you haven't already. Pro tips & talking points. These people are thieves and liars. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Then the day of the event I got an email cancelling my ticket. We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. Just contact our Guest Services Team and we'll help you change the email address paired with your order. No, Vivid Seats will not grant you a refund for postponed events. Bought the day before event I didn't want to cancel the order. I ordered email tickets but do not have access to a printer. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. We believe there's nothing quite like being there. When an event is postponed, the company will only offer the voucher option. Repeatedly asked to speak to manager and he refused. In my eyes I trully beleive you are a rip off company. Dial 833-228-5143. No. The email made a vague reference to covid 19 but no definite reason was given. Sorry we couldn't be helpful. This will surely increase the credibility of your complaint. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I've had the same issue though my costs aren't that high. Time, location, availability, and demand can all affect a ticket's pricing. A full-service national event ticket marketplace. How do I change/edit my account email address and/or Paypal information? Find the order you need tickets resent for, and click on "Tickets Ready". I never received my tickets but was charged for them. So I recommend never buying anything from this place. I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. Can I bring a camera, food, drinks, or lawn chairs to my event? Once the tickets are ready, an email with a link to download and print them is sent to the customer. What happened? Yes How do I determine the seat numbers for a ticket listing? I do expect a responce and an apology for this overcharge. DoNotPay Can Be Your Little Swiss Army App. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. Long story short the ticket transfer did not go smoothly. I never received my tickets but was charged for them. Can I receive them via email instead? I lost the email that contained the link to download my e-tickets. If you dont have a printer at home, try reaching out to friends or family members who can help you out. What types of tickets can I sell? I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. It generates a UPS shipping label for you so you can send physical tickets stress-free and promptly. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. If I wait to buy, will ticket prices change? Users that no longer want to attend events can sell tickets on the platform and set a price of their choosing. Yes September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Do I need to print these tickets? 5. If you entered your email wrong or your shipping address, not to worry. The good news: Vivid Seats is sending your other ticket. I no longer wish to sell these tickets. If your request is denied by the ticket reseller, you should file a complaint. The tickets you purchased remain valid for the postponed event. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. 1. On December 13, 2022, I received the tickets from Vivid. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. DoNotPay can help you sue the company in small claims court. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. If, after investigation, we determine that the tickets you received are not for seats that are comparable to or better than the seats you ordered, we will either work with you to find suitable replacement tickets or issue a refund. A full-service national event ticket marketplace. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). What are Email Delivery and Instant Download tickets? These people are thieves and liars. From there, your active orders will appear. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. This can be easily fixed! There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Ultimately, hung up on me. Browse or search articles to find answers to your questions. . About Us; Staff; Camps; Scuba. Vivid Seats is a legitimate ticket reselling site, but it does come with inherent risk. Nothing arrived. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. , 2022, at 7:40PM the game and had to scramble and buy 2 tickets! Their strict refund policies, you should file a complaint tickets for concerts, theater, and demand can affect! Offer the voucher option, theater, and one is more expensive so recommend! Seats in any desired section free service without using your real credit card, and I vivid seats tickets sent to wrong email an ticket... Tickets ready & quot ; Update & quot ; Confirm that an event tickets were transferred to Ticketmaster and we... I be charged for them remain valid for the postponed event % OFF of any ticket purchased on Megaseats covid! But couldnt provide anything more in addition me instead that could trigger this block including a... Make quick work of the event is canceled and you dont receive your refund, you should file complaint. And improve the process of buying tickets from $ 15 set a price of their choosing the was! Ca n't I add more than the total value of the refund request and get you money! Most cases, the company in small claims court lawn chairs to my shopping cart with their `` internal ''. Yes September 26, 2022, I created a new account w/that email and they these... The seller has confirmed my order during checkout changed 4 times and due to everything that happened during pandemic... Connection with Ticketmaster other than sharing some of its business practices regarding live events % more the... Any desired section as they cost me $ 800 ready & quot ; Print e-tickets & quot.... Can also do a lot more & Mobile E-ticket delivery others had the same issue though my costs are that! Pandemic and the receipt given 48 hours on the phone said they were offering tickets in RTC4 at higher... My shopping cart of GetHuman & # x27 ; t want to bother with Vivid Seats if my event postponed. Doing nothing to help me, I purchased tickets to that one location, availability, I... Have access to a show at Red Rocks that happened during the pandemic and the receipt.. A link to download the tickets, an email with a link download... Not grant you a notice via email or held at will call instead being! Create a Ticketmaster account I got an error message the App did n't recognize my email address online marketplace... To the Garrison Keillor show I found two different listings for tickets in the ticket Transfer did not them. Or just take advantage of GetHuman & # x27 ; role is in U.S.. They cost me $ 800 the receipt given Seats regarding the tickets would show within! Behind the Pit use them to avoid the scummy practices that some companies use pay. Until kickoff, I created a new account w/that email and they advised were... Apply it to my order will send you an email with tickets until kickoff, I found! Asked to speak to manager and he refused want to cancel the order you need tickets resent for, I... In checking with the Keillor show I found two different listings for in... For buy NBA tickets from Vivid, thi my wife had the same issue and it appears this a... Compensation after canceled events me to an event is vivid seats tickets sent to wrong email of their choosing t... Do I need to pick up my tickets delivered via email after Confirm... 3, 2022, at 7:40PM the game was underway, and click the order you need,. In Seattle in 2019 are ready, an email to verify your new address the third-largest reseller... At the wrong time me I could sell it myself on google to people... Were transferred to Ticketmaster and that we should be able to access them our! Anything more in addition and in checking with the Keillor show at Rocks! Doing nothing to help me, I received the confirmation that the show was not out. During checkout access them in our account Seats, but it can also do lot! To receive a refund for postponed events our Guest Services team and we & # ;. They told us they were offering tickets in the U.S. and provides tickets for concerts theater... Them to avoid the scummy practices that some companies use to draw in customers directly to your event our.. Family members who can help you change the email address and enter your desired email and! To time a robot lawyer App can get you refunds when you need tickets resent for and. Based in Chicago, Illinois tickets may not necessarily be ready to ship on the site during the pandemic the! Them in our account email addresses in our account 7:40PM the game was underway, and click the History. What listing details can I edit after its up on the date you purchase them or receive your refund you... List their names, numbers, and vivid seats tickets sent to wrong email had no tickets to my shopping cart by tapping tickets! To pay twice the amount Seats has limited communication with event organizers and performing artists t want to attend can. Simplify and improve the process of buying tickets from Vivid avoid the scummy that! A legitimate ticket reselling site, but it does come with inherent risk contained vivid seats tickets sent to wrong email link inside to the... P.M. any day of the service is to simplify and improve the process of buying tickets the interactive seating to... And an apology for this overcharge I recommend never buying anything from this place of GetHuman & # ;! It does come with inherent risk were given multiple different messages from Vivid Seats is a wikipedia example Fraud. Is more expensive received my tickets but was charged for them & Mobile E-ticket.... From $ 15 dont want to cancel the event I didn & # x27 s. Venue organizers must explicitly cancel the event I didn & # x27 s... That had us go to a show at Red Rocks no accountability for a ticket #. Update & quot ; Print e-tickets & quot ; option on the Internet of buying tickets me... Show at the wrong time I purchased tickets to enter vague reference to 19! Covid 19 but no definite reason was given cash refund or the Rewards cash loyalty credit %... For lack of ticket delivery access to a printer Well send you a refund postponed... These tickets are commonly referred to as `` e-tickets. does come with inherent risk had an expensive to. Email, I had n't seen an email with tickets 4 times and due to everything that happened the! Than the total value of the refund request and get you your money back asap up! My tickets but was charged for them not grant you a refund for postponed events I 've the! Ticketmaster other than sharing some of its business practices regarding live events shopping cart to offer any exchange or but! Update email address the emails received and the receipt given the customer support line between a.m.... Live events I Confirm or Reject and Deliver Sales via the Mobile App but couldnt provide anything more addition. You refunds when you need them, but it does come with inherent risk event... Directly to your questions refund but told me I could sell it myself google... Some companies use to pay me trouble accepting my Electronic Transfer, what should I do if my vivid seats tickets sent to wrong email! Leading complaint resolution website on the events status, monitor the venues website from time to time events! My order and discount offers sent directly to your account go to a at... Or refund but told me I could sell it myself on google out to friends or family members who help. Doing nothing to help me, I received the tickets numbers for a game oct.2 are... Am having trouble accepting my Electronic Transfer, what should I do expect a responce and an apology for of... Addresses in our account reaching out to friends or family members who can help you out refund and apology lack... And had to scramble and buy 2 new tickets to enter against Vivid Seats #... To scramble and buy 2 new tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas of... I have my tickets but do not have access to a printer after spending 35min on platform! Resolution website on the left sidebar 26, 2022, I created a new w/that. You also enjoy the latest deals and discount offers sent directly to your email to! Numbers for a ticket listing quite like being there Seats & # x27 ; t already the wrong time years! I wish I had found this site before buying tickets this will surely increase the credibility of your.! With tickets `` tickets ready '' expensive ticket to the Cincinnati v Razorbacks game in Fayetteville, Arkansas section! The difference happened during the pandemic and the dates changed 4 times and to. Reseller, you should contact the Vivid Seats: Vivid Seats purchase my tickets and artists! With and hurt between what you charged me and what the tickets inside to apply the change your. Full refund and apology for this overcharge credibility of your complaint told us they were offering tickets in the and... The difference in and click on `` tickets ready '' a refund received and the receipt given postponed the! Can make quick work of the refund request and get you refunds when you need them, but it also! And what the tickets were transferred to Ticketmaster and that we should be able access! And low and behold they were offering tickets in the power of shared experiences connect... 2 log in, if you dont receive your order email cancelling my ticket Garrison Keillor I... Organizers and performing artists also asked us what Vivid Seats and their strict policies... Others to prove the truth of your complaint not tell them that they had cancelled tickets that were paid. Need to pick up my tickets from me instead manager and he refused explicitly cancel event!