The cashier explained that she could not give me cash it would have to go back on the debit card it was purchased with which I did not have as my husband was with me when the purchase was made and he paid for them. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Sign in. I bought underwear from Ross that turned out to be too big. I once seen a women try to refund a pot and pan set she had used, that was place in a brown boxReally. Is there any other way to get my belt? I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? Someone put it in our cart while I was in the fitting room and we payed for it. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. If you do not have the tags, it may be hard for us the verify the item on the receipt. The company gives the Walter treatment "Get Your Sh*t and Get Out!" I have spent a lot of money in Ross and in different states. I was so mad at the way she treated me I didn't say anything except thank you to the lady that helped me. I think I have a receipt. I took them to the store thinking I could just exchange them and the cashier said we have a new company preturn olicy. View complete Ross Return Policy. I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. If you wear something a couple times you shouldn't be able to return them just because you no longer find them appealing. I came back and checked my credit card statement and still no credit. 1. if you try to return any item over a year in original condition with tags and receipt, we can take it back. And either way I am always good with a store credit because I shop there so frequently. This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. If you try to return it without the receipt, the product will no longer be in our system because the product is too old. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. The terrible employee ever!!!!! They will not provide returns/refunds if youve already opened the software. I was never told I could not return an item that had been marked down. Now he's out $21.00. I was not denied the return. You can call 800-335-1115 for assistance. Copyright 2012 - 2023, ReturnsAndRefunds.com. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. And it's in a more lively area too. Yes the ID is needed for purchases made within 24 hours. He was nice, but I thought to myself, "since when does security does the supervisor's job?" V Others will have longer periods of bereavement and may benefit from treatment. Well I found another receipt and read it 3 times. Throwing $32 dollar for nothing! I'm at a lost for money. I said, "ok." I waited for her to scan the items thinking the tax return would be applied in the end. I hope that I have a more positive experience tomorrow. It's fine to make a comparison, but expecting Ross to handle things the way TJ MAXX does will not happen. Guys honestly don't ever go to ross I wanted to return this doll I didn't open it remove the price tag and I still had a receipt. Tshirtfest From shop Tshirtfest. I bought an $90 purse but was undecided if I was gonna keep it since it was pricey and didn't absolutely love it ..I found a purse I loved bought thinking I'm going to return the Ross purse ..little did I realize about this absurd return policy of only store credit if over 30 days.!!! Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. Ad vertisement from shop Tshirtfest. Can I return it? If it's over 30 days, You can get back the full amount of $20 in store credit rather than a marked down price of 4 or 6 dollars in store credit. They have great home decor items like pictures, curtain rods, candles, etc. I bought a pair of sandals and they seemed to fit fine but the security tag was on so I couldn't actually walk to check the fit. They are sisterhood and have terrible service. Are you kidding me. The following is the dress code that gets accepted by the Ross Store: Top. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! I asked. It was purchased on 12/24 and returned on 12/26. So screws everyone over because we have to work longer or . Wife bought a pair of shoes at Ross over 9 months ago. It left my account the second i paid but i cant get it back for two days now and i dont know if i ever will. Terrible men's department but Ross really has never been that good for clothing. That is totally wrong!! I don't like the idea of my ID info floating around either and I'm with you that it isn't right to demand IDentification when you have the receipt.. Its the worst store cockrell hill dallas 75211 12/14/17 night the manager is discriminatory person he uuses discriminatory lenguage to persons speaks spanish, I went to do a return today at ross the system froze after after only doing one return that return I seen on my bank statement asap the item was then refunded and I still haven't seen the return when I looked a return receipt it says voucher issued.wjat does that mean. Ross Stores offer a wide variety of high-quality clothing without the big-name store prices, so you get a bargain the moment you go through the front door. Is that how it goes with their damaged items? Follow along to know, what are the exceptions, and how and when youll receive your refund. You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit.. All rude! Another cashier came up and handled the long line. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'returnsandrefund_com-large-leaderboard-2','ezslot_9',105,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-large-leaderboard-2-0'); Ross keeps the safety of their customers and associates the main priority in these difficult times. I saw some 18s I wanted and I could not exchange these nice shoes that could not fit my feet. If the tags are missing and no receipt, NO REFUND. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. but many times I see people want to return wore, dirty clothes and said it was never used. Then proceeded to literally inspect the tshirt flipping it in and out looking for somthing? You will find a customer support desk in the store, they will help you in processing your return. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take. Work where you love to shop and check the link to find your nearest store event and sign up today! I was given 2 Dr Brown pink bottle sets for my baby shower this past weekend. Whether you're looking for your next opportunity, need some extra cash for the holidays, or want to start your retail career-- Ross has it for you. No MORE good quality and forget about cotton ones. Consider this when purchasing fragrance. Bring it with you when you shop at Ross Stores. I'm so hurt and sad by this! From toys to clothes to home goods to electronics. You can ask for a different color or size of the product but they may not allow a different product in exchange. Makes me wonder why I even still shop there. Ross usually takes returns that have no defects and puts them back on the floor. Shouldnt every member of your family have health insurance to reduce your out-of-pocket medical costs? All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. Follow the below-mentioned step-wise guide to make a successful return. Picture frames, shoes, etc. Why can't Ross honor a legitimate mistake. This not common practice in all orher department stores. @Deanna James; You have to get it back how you paid for it. But I thought about the 24 time thing and looked at the receipt it was well over 24 hours. I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. I bought a pair of sandals and did not try them on u til I got home. They refused because the receipt was one day off. I came here to see how long my refund will take to appear on my credit card. Ross also offers an extended return period to their customers during the Christmas holidays. Today I bought a pretty cheap spring dress at Rosswent home ,which is a mile away tried it on and was too bigso 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! To fight against the spread of Covid-19, Ross stores have taken the following effective safety measures. They advised that they could not make the adjustment. What a horrible way to do business. Tjmax will give you cash back even if you buy your items with a debit card, but Ross does not. I called BS and made them hive me the full refund. Ross has the worst return policy I've had to deal with never shop Ross again and will tell friends. The people waiting behind me where not happy as well. I am DONE with Ross! I was like wow he never even left the store, but because he opened it its non refundable. I bought 3 dresses 2 weeks ago. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! I had a really bad experience today in Ross on Limestone, Pflugerville ! While I do agree with the 30 day exchange policy if under 30 days and the merchandise is not worn and tags attached, I think they should at least give a store credit with no receipt. I would like to know if I could exchange some gifts I got from Ross. The subtotal on my receipt was $35.93. I did not purchase a floral pattern dress. I complained that it should be a credit to my Discover but they said the computer would not allow it. Signing up is fairly simple: just go to the customer service desk and show a valid ID with your birthday and name. So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. If the dress looks obviously used and worn, we will not take the item back. Once you remove the ticket it IS consider altered unless you purchased it without the tag attached. I returned 2 gift items to Ross Stonecrest Store on Jan.4th 2018, I did not have the receipts. For example. extended leave was unpaid when their a death in the family or sick and injured. 2) keep your receipts have all ross receipts in one place I am a Ross employee. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. Check out our other guides to Uniqlo, Nordstrom, and SSENSE Return Policy. If you don't have any account yet, you can register now. When I went Monday, the clerk said they don't accept stuff after the holiday. that hold up fine. Unlike traditional department stores, Saving money and being thrifty is part of a good plan for managing your finances before and during retirement. The warranty is for a full 10 years, but I can't prove the pan isn't "out of warranty" without an approximate date. I do not like the shoes, they do not fit; even though it says 51/2. Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin, ancestry, physical, mental or developmental disability, pregnancy, childbirth and related medical conditions, veteran and military status, marital status, medical condition or genetic information, gender identity, sexual orientation, as well as any other category protected by federal, state or local laws. Please be patient as we are currently upgrading our system and some features might be unavailable. You can call Customer Service number 1-800-335-1115. I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before. I have read no where does it have a time limit if you have receipt, the item is brand new w/tags attached. To my surprise, they gave me store credit!! If you arent thrilled with the items available today, there might be some available tomorrow that fit your price range and your needs. The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. They are maintaining proper social distancing by allowing a limited number of customers at one time. Well, I'm not one of them!!! I bought a bottle of mens cologne yesterday. They 4got 1 item on my return i see later but the thing that was bs was NO CASH RETURNED at all! If you really paid attention to what it says you wouldn't be having to write here. Could not return summer items given as gift. I had a fantastic experience i had lost my receipt and found it after 40days .still Ross gave me full refund great service ..love it ..great work Really first off while buying these $7 shorts last minute I had to wait in line for 20 minutes for a cashier to arrive then I get to my moms and the dang shorts don't fit I quickly try to return them as we were headed to the beach and want a different size I hand it to the lady with the tags and reciept and she says since its the same day they will not allow any returns without an ID EVEN tho it was less then an hour ago and I had the reciept. You dont need a tag either but you will need your Id for all returns. I said other stores let you do this especially when its a gift. It's not impractical for Ross to require receipts for certain purchases. 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