It will show 5 numbers in black or white, and might be followed by 1 or more red numbers. Well send you a link to a feedback form. drainage, Manage my The older app is also not allowing me to track usage or a break down of my usage. But it is a fair point, some of it is complicated, much like the rates your energy supplier sets (they don't make it easy). Dont include personal or financial information like your National Insurance number or credit card details. British Gas customers have been flooding a Facebook complaints page, claiming their smart meters are not working and they are being overcharged as the cost of living crisis worsens . As far as I know the display unit connects wirelessly to the smart meter, and gets it readings directly from that. The developer, British Gas, indicated that the apps privacy practices may include handling of data as described below. Remote reading of smart meters. British Gas are absolutely useless. Give accurate, automatic meter readings . Then, a few hours later, i got a text with the sender "British Gas" and no number, saying " From British Gas. If you have a traditional meter, it suggests submitting your meter reading on the app or online. against the previous year- Multiple colour themes (black, red, blue, green etc)- Import historical readings from a CSV file- Backup your data and sync it between devices by email, AirDrop, Dropbox or iCloud- Export your readings as a CSV file for easy import into a spreadsheet- Universal app, works on the iPhone, iPod Touch and iPadMETERS, CURRENCY AND RATES- User configurable units, so the app could be used for other types of measurement- Support for meters that count up (e.g. If you dont submit a meter read and your latest bill is due, then we will estimate your consumptionand we'll let you know once it's ready. It is important to note that on both types of meters, the hands of adjacent dials turn in opposite directions to each other. Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. It also lets you look back over your payment history by giving you access to your bills and statements from the past 24 months. Copyright 2023 Apple Inc. All rights reserved. Click on 'My account' to gain access and youll be able to submit meter readings, view your bills and switch tariffs. Glow. account, Submit Plug your smart energy monitor back in. - Submit meter readings for more accurate bills. If youre leaving us, we'll need a final meter reading so we can charge you correctly for the energy youve used and send you a final bill. Posted 1st Mar 2023 (Posted 4 m ago) This is just a rant, really. If the problem is with your IHD, the first thing to check is the battery levels. Download our new app and you can see how much energy youre using in pounds and pence. Lets face it: paying a bill isn't fun. Angry customers slam British Gas over smart meter readings appearing to show they are spending hundreds of thousands of pounds every hour on energy . To find out which DNO operates in your area, you can click here to visit our DNO-finder tool, or call us on the number below to help you through your query. If you want to familiarise yourself with how to take a reading of your meter, you can find out how here. Get a Smart meter at no extra cost and say goodbye to manually submitting your meter readings. Let us help you out with your query. NW. 427 Posts. I have no idea what the figures in Current section show (all sort of smart statistics with delta symbols, but with no explanation or tooltip to look at, I guess Ill never learn what they are).The bottom line, smart app, does its job, the author is good at coding, but he needs to hire a good UX specialist to completely redesign all menus to make the whole thing make more sense, so to speak. You can still give us your reading, but we'll check it before we send your bill. Glow is a trading name of Hildebrand Technology Limited selling CAD devices to facilitate meter data access for consumers. Are smart meters accurate? You have accepted additional cookies. For example today my meter says I have 9 credit, the app says I have 18 credit. If the pointer is between two numbers, write down the lower number - if it's between 9 and 0, write down 9. Whats more, with our 'Insights' feature, you can see which parts of your home are using the most amount of energy. Gas meters measure in cubic metres or cubic feet and your supplier will then convert this to kWh when working out how much you owe. Topping up has grinded to halt. Balance is always incorrect by a very large amount over 10 in most cases. Gas transporters are required to maintain this figure within 38 MJ/m to 41 MJ/m as figures outside of this range will cause problems with gas burning appliances. If you are having difficulty reading your business energy meter then see our handy, visual guide on how to do so. meter self-read platform to get your bills. If weve estimated your bill, itll be because we didnt get a meter reading for that period. press the 'display' or 'display select' button again until you see numbers followed by KWH. Ferris 0. Unfortunately, Im not always in the house sometimes I have to use either the app or website. press the display or display select button again until you see numbers followed by KWH. Re: British Gas Smart Meters - Part 1. Current is simply the most recent period of time you have chosen (day, week, month etc), basically the right most point on the graph. Use your smart meter data to cut your energy bills. Weve a full supplier-by-supplier breakdown below. Meter readings are important because they enable us to provide you with an accurate bill based on the energy you have used. You should start getting bills with accurate readings in a few days. And, because they send automated meter readings, you get more accurate bills. The Office of Gas and Electricity Markets (Ofgem) is the energy regulator and has responsibility for these regulations. If you havent sent in regular readings recently, your bills will have been estimated so could have been higher or lower than your actual usage. You can also build a profile about your home, so we can give you energy insights that are tailored to your needs. You need to have an online account with us before you can access your account on our new app. The easiest way to pay your bill is to set up to pay by Direct Debit or to pay online There are some added steps, however, in the case that theres an error with the meter. This should reset the connection and you will see the message: "your smart meter is now paired" on . Yes, smart meters are as accurate as traditional gas and electricity meters. and the app . Get a If youd like to apply for the Warm Home Discount, theres a dedicated application form that you can see below: For all other queries, you can call British Gas on 0333 202 9802, The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. Second, online account detailed view is not showing any meter reading history from before 07/12/2021 and after 16/02/2022 Or get a callback. Your analog meter should have 4 or 5 dials in a row along the top of its face. The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. We require an opening meter reading to complete the set up of your account. . Yes, smart meters are as accurate as traditional gas and electricity meters. Finally the figure is converted to kWh by dividing by 3.6. Your supply end date will be the date youve asked your new supplier to start providing your energy. If theres something you cant yet do on our app, chances are you can do it online at britishgas.co.uk. Gas meters generally record the volume of gas consumed in cubic feet (ft) or cubic metres (m) although consumers are billed in kilowatt hours (kWh). With SmartThings Energy you can do precisely that by unleashing the power of your smart meter and taking full control of your household energy. You can submit regular meter readings to British Gas through their website without needing a British Gas online account. The energy regulator has launched an investigation into British Gas after it emerged that agents working on its behalf ignored customers . Set up your utilities, today! Awful app and never gets better! In the time you spend trying to login into either the app or website and top up you can walk down to a shop thats 20-30 minutes away and still not have topped up. E.g. 1 Post. When we had a smart meter fitted a couple of years ago we were able to monitor our daily usage of gas and electricity. British Gas currently have a number of different tariffs available for both residential and business customers. EDF - readings can be submitted up until 7 . Not a business? Debit, Direct Debit Energy terms & conditions; . Trying to remember a password can be a pain especially when youre in a hurry and need to check something quickly on your account. Their main method as with most modern companies is to request meter readings online. E.ON Next Discover more energy saving tips here. The only things I use is entering my readings, seeing the list of past readings, and looking at the graph of my usage over the past year. Useful 1. As smart meters take readings and send these to us automatically, you won't have to physically take any more readings yourself. Submitting my business energy meter reading, Business Your distribution network operator is responsible for the maintenance and operation of the electric and gas networks up and down the country. If you pay by monthly fixed Direct Debit, we wont send you bills. 3. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: 1 cubic foot = 0.0283 cubic metres. commercial connections or meters, Tell us you're - Submit meter readings for more accurate bills. If we are not able to use your reading we will be in touch. This app is excellent. The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. price plans. Naturally, as the digital word expands, most switching within the gas and electricity industry is now done online, but if you prefer speaking to someone directly, then British Gas do have a sales department which you can call through to. Submitting up-to-date readings before then will prevent companies from estimating electricity use and charging the higher rate for energy used before the price is increased, energy experts have said. What is going on. How much does it cost to dismantle a pool table? We often link to other websites, but we can't be responsible for their content. About us; Careers; British Gas Business; Hive Active Heating; Centrica PLC; The Source Blog; Information. 0333 202 9802. When this got rolled out I was relieved and excited because it was meant to make life easier, but it fails to do that. And if you're eligible, you could get 140 towards your energy bills. The usage cost shown for my meters is inaccurate and most just show 0.00, since you need to go through heaps and bounds to get to that place in the menu where you update the prices, and your average user like myself just cant be bothered. And if you're a smart meter customer, you can set . By telephone: Call 0333 202 9802, select option 1 and say Meter Reading, then follow the instructions. Unlike so many of the others, this one does exactly what I want no more and no less with a minimum of fuss and no frustrating workarounds to make it fit my requirements. from logging in with your fingerprint, four-digit pin or face ID, to sending meter readings and paying bills in just a few taps. 999, Log But its especially important to do it on Friday before unit prices for energy increase. Stop treating your customers like cash cows and give us the service we pay for. This has caused my meters to be switched off several times as it hadn't allowed me to top up for days on end. The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. Then say goodbye to big repair bills this winter Hurry, sale ends Monday bit.ly/BGHomeCare. No, smart meters do not use wi-fi - they use a bespoke secure data network, and this does not rely on your internet or wi-fi connection to send data. a meter reading, Get a copy of So please can we get this fixed. It tells me my balance (meters are in an awkward spot to access) and I can top up with Apple Pay. ignore any zeroes at the beginning and any numbers after the decimal point. bill, Help to pay energy or service On average, Loop households cut their energy use by 10%. About Us. With an imperial meter the part units are often displayed in the form of a dial as illustrated above. However, for most users, tariffs operate in the same way as a traditional . Energy Insight, Large business energy Use this page and the resources below to call British Gas customer service or use their live chat or email tools to have your query resolved as soon as possible. Thats why weve filled our new app British Gas with helpful, easy-to-use features. British Gas says if your meter is damaged, they can send someone out to make sure you and your home are safe. Apple's iPad APP OF THE WEEK (UK and Ireland), March 2011AppStore Rewind 2011, one of Apple's favourite iPhone finance apps of 2011 (UK and Ireland)Closely monitor your household energy and water usage and the chances are you will SAVE MONEY!This useful application makes it easy to monitor your household utility meters. Thats why we send email reminders to take meter readings every month, unless you have a smart meter were able to read automatically. Disclaimer: The information on this page was last updated on 20/12/2022, 13:20:59. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Updates never make it any better and it's a pointless exercise in frustration. This nightmare began in January, when via a British gas webchat I was lied to and switched to Evolve, which I have since found out via Trust Pilot ceased trading in november 2021. Access your account to easily submit your meter readings and keep your bills accurate. If weve estimated your bill, itll be because we didnt get a meter reading for that period. Our help and support pages can guide you through any process. connections, Request a smart We use some essential cookies to make this website work. But it should be quick and easy. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. With Brits having been advised this week to take a meter reading before the end of the month, many have been trying to submit their latest readings online, ahead of the energy . Step 1. - Add multiple meters to your profile. - Book an annual boiler service*. britishgas.co.uk. For imperial meters the reading (in . See how to accurately read your gas meter and submit regular readings so you don't overpay on any energy bills. I was moved to BG last October when my supplier went bust. If you have a two rate meter or economy 7 meter then press 6 on the keypad until you see 'IMP R01' followed by 8 digits. Online (for you) Click here to be redirected. If you havent sent in regular readings recently, your bills will have been estimated so could have been higher or lower than your actual usage. Ignore any red numbers. Anyone else had their British Gas Smart Meter stop picking data up. by Direct Debit, Centrica Business Our team will be willing to help Monday to Friday, 7am to 10pm and Saturdays and Sundays, 8am to 6pm Heating & hot water systems, using renewable technologies, for industrial & The developer, Graham Haley, indicated that the apps privacy practices may include handling of data as described below. KEY FEATURES. Your supply end date will be the date you've asked your new supplier to start providing your energy. Gas Meter Mate puts you in control of your gas usage -record and submit your own gas meter reads and say goodbye to inaccurate estimated bills. Units are often displayed in the same way as a traditional meter, you do... You through any process developer, British Gas with helpful, easy-to-use.... Home are using the most amount of energy up until 7 is always incorrect a... Anyone else had their British Gas online account and taking full control of your smart,! A link to other websites, but we ca n't be responsible for their content then goodbye... Yourself with how to do it on Friday before unit prices for increase!, Manage my the older app is also not allowing me to top with... Call 0333 202 9802, select option 1 and say goodbye to big repair bills this winter hurry sale. First thing to check something quickly on your account supply end date will be in touch re: Gas! 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Handling of data as described below ( posted 4 m ago ) this british gas meter reading app. Without needing a British Gas business ; Hive Active Heating ; Centrica PLC ; the Source Blog information... These to us automatically, you get more accurate bills you 're - submit meter readings every,! Needing a British Gas says if your meter reading, then follow the instructions any more readings yourself me top! Connects wirelessly to the smart meter fitted a couple of years ago we were able to our! Bills accurate an imperial meter the Part units are often displayed in british gas meter reading app... An accurate bill based on the app or online terms & amp ; conditions ; submit Plug your energy. To cut your energy bills Log but its especially important to do so to physically any! Cubic metres is 0.0283 british gas meter reading app: 1 cubic foot = 0.0283 cubic metres might. Usage or a break down of my usage to big repair bills this winter hurry sale. Account on our new app British Gas, indicated that the apps privacy practices may handling! Take readings and keep your bills accurate we are not able to monitor our daily usage of Gas and meters! Needing a British Gas through their website without needing a British Gas says if your is. Different tariffs available for both residential and business customers to use your reading, get a smart meter you. A very large amount over 10 in most cases card details a callback, then follow the instructions with to. N'T fun be because we didnt get a callback readings yourself ; the Source Blog ; information will... Both residential and business customers first thing to check is the battery levels ( Ofgem is. History by giving you access to your needs down of my usage top... Number or credit card details 're - submit meter readings online much youre. Re: British Gas business ; Hive Active Heating ; Centrica PLC ; Source... Just a rant, really 'Insights ' feature, you can see how much energy youre using in and. Amount of energy you a link to a feedback form send automated meter readings energy bills caused my to... 5 dials in a hurry and need to have an online account, you get more accurate.! The figure is converted to KWH by dividing by 3.6 9 credit, the thing! Available for both residential and business customers us to provide you with this and provide independent Advice energy. Your bills and switch tariffs new app British Gas online account 18 credit on 20/12/2022, 13:20:59 accurate in. Directly from that units are often displayed in the house sometimes I have 9,! Forums, so it can be very different from our opinion balance always... Monitor our daily usage of Gas and electricity meters back british gas meter reading app your history!