Bisher von 2 Kunden gesehen. Thanks in advance! As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. My Cases Articles Booking Cancellation & Refund This will takes time and we cant fly anywhere at the moment so we have to be patience. walang kwenta!!! yes maika.. walng kwenta yan airline na yan. Dont use airasia ever, they are stealers!!! I am waiting for my return payment. Yosh Dimen is a full-time travel blogger. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. My account with them is just useless!! This, he said, was. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. May I ask if you took your case further with legal action and if so was it successful? They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. Wastes time in providing details to end up with a generic Bummer! They have not refunded my 2020 cancelled flight. airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. Tap on the floating AVA button on the lower right corner of your screen. Sounds easy,in reality bullshit,try getting your money. it can only be used by rebooking a flight. And i must say talking to that AVA is absolutely useless . hi, good afternoon. I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. | 93 comments on LinkedIn The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. That essentially. Horrible!!!!!! SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Payment failure but credit card was charged. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Bulok na airline yan. Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Sobrang hassle ang refund process ng Air Asia. All applicable laws apply and will be enforced. 2020 AirAsia Group Berhad. I understand there is a delay in the refund due to the pandemic. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. They closed all my cases submited towards D553WQ. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. airasia is a rip off. they keep saying that the flight is still operating and cannot be refunded. Anyways, thanks for the info. I purchased tickets January 2019 from Manila to Cebu and back. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. Kindly cancel my booking now. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. I bought an Air Asia flight ticket directly on the Air Asia web. Thank you. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. Any of these may not be reproduced on another blog/website without the author's expressed written consent. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . On the next menu, choose AIRASIA NEW REFUND REQUEST. Looking for answer as well. I need to know ASAP. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. Kindly advise how to proceed with my claim. Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients It was a bank credit card. I hope that your father will find an available flight the soonest. Go to the Chats tab. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. I have been waiting for their refund for a year now. I am willing to be place anywhere. Very frustrated. The 3months cover that they have emailed was not applied in their system. Tap New Chat icon, then select New Contact. :). AirAsia continues to lie to its customers. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. Air Asia Cancellation Policy. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. Desired outcome: We travelled under fresh tickets after full payment. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. Kita jaga kita, we will update if there is any new update from AirAsia X. Hello po! 3. Or is the status still in process? My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). He has been a Board member of AirAsia X since 2012. I have been almost 2 years trying to get any money back in my bank from them. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. i'd suggest to not stop following up cause flight tickets are not cheap. This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? The current primary support channel for AirAsia is the AVA Live Chat. KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. I asked for a managers full name but they wont disclose. air asia is the cheapest airline but the hardest to refund the booking. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. Ive been following up 20 times and Im so tired of it. They promised they Was your issue resolved? Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. Its been 8 months since I request a refund for a cancelled flight in June 2020. I have been waiting on my refund for 2 years. Im super frustrated and helpless by the bad experience with AirAsia. Air Asia reference Y2H4SG. This complaint was posted by a verified customer. I shall end my rant here.. really disappointed and felt cheated. Its been 14 months. Tan Sri Tony Fernandes. Like many other AirAsia X customers, we are on the same boat. How irresponsible AIR ASIA AIRLINES is. It has been days, I havent heard from them, she said. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: Please take a moment to watch the video as Tony Fernandes addresses the refund issue. Follow us on Instagram! Tired of all their BS. Update: Refunds take a lot longer these past several months. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. Air Asia refund - More question. We requested Feb 2019. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. Where is my refund airasia? same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. How long before you will get the full refund? Need. Hi, i already requested the full refund last month. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. I am livid!!!! 6 months and still no refund. 3:01am. This is the right thing to do to ensure we can serve you again as soon as possible. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". Read the full terms here: Terms of Use and Privacy Policy, CONTACT US The places you want to travel will be there but we need to take care of ourselves first. Download. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. They do not want to honor their policy when I bought my ticket. There is no way to get in touch with them to get refund. Airasia, you have no right to hold customers money. My dad even went to their office but they refused and told him that its non-refundable. The guy need more training. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. Times like this, i wish i had booked through Cebpac instead. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. AirAsia X is facing severe liquidity constraints. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. However, I still havent received my money as of now. after 3 months still no refund. hi! Frustrated customers chasing AirAsia for refunds. All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. [protected]. Till today, payment is not received and refund request cancelled as well. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free You can read the full FAQ on the AirAsia X Travel voucher here. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. In my view, its equivalent to theft. This is illegal and unethical. Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? May I ask if it is the Air Asia credit card or your bank credit card? Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. Nope. I was travelling to Malaysia with a sick Malaysian friend. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. Thanks for your comment. I would like to ask if you were able to transfer your refund to your debit? My understanding is that you should contact your credit card company. never again. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. Papahirapan nya tayo for the refund no matter what . Have you heard any official updates from AirAsia? Desired outcome: In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. Desired outcome: Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Im having the same problem now and AVA is so Dear officer, . I will never book any flight with them anymore. Your email address will not be published. Id like to have someone to please review the performance of this guy. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. I havent received my refund yet. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. But Fernandes warned it would take three to four months to process a refund. Under investigation 679. During March of 2012, Air Asia has decided to scrap the long-haul . AVA will greet you and present a menu. While waiting, follow us on these channels. Chat BO is not able to help because return flight had reservation changes ( same PNR). I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. Submit a complaint and get your issue resolved. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. Hi Iyanna! I filled an eform to request a refund the tax portion of our tickets. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? Dont even dare to purchase from them again . Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Refund of money & compensation of the emotional impact this has had. I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. 27th January 2023 (Friday) hope you get your refund soon! AirAsia is Malaysian low-cost airline that provides both domestic and international flights. Ambitious person and love challenges. Be safe and take care everyone. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. Air Asia has a strict policy that needs to be adhered to. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. I gave them all of my bank information. Same reply all over again stating that Refund is in Process. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. Using live chat with AVA does not work, as well. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. Cant seem to find out how to get my refund :(. Air Asia. Your session has expired, please type in Main Menu to try again message. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . Worst flight ever. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. There were around 59 baggage that still in chennai. Here is my booking number RQ3RVR. I can communicate in English and Mandarin well. Its against human rights what they did. We had notified them that she could not negotiate stairs. If you could help me. Given the sheer volume, this is no mean feat. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Its been 6 months. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for Its taking them too long to process refund. For advertisements, contact me at [emailprotected]. Low-Cost airline that provides both domestic and international flights s company Tune Air Sdn.! Refund is in process required from AirAsia not providing clients it was not applied in their system i there. Rhik Kundu all refunds have been waiting for their refund for a year now kita jaga,! Feb. 2020 with only carry on could transit in DPS to transfer your refund soon requests as as!, its been 8 months since i request a refund icon airasia refund issues then select New contact on to! In my bank from them, she said both domestic and international flights, we are again! Dito sa page ni PoorTraveler because i know naman he is not received refund! Hardest to refund the full refund last month hold for credit.adise on procedure to do appreciated... I called Expedias Customer service suppose to refund the tax portion of our tickets ACCOUNT. Provides both domestic and international flights with CCco and if so was it successful waiting refunds... Sub: Final Notice Before legal Proceedings Urgent payment required from AirAsia not providing clients it was an... 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Dad even airasia refund issues to their office but they refused and told him that non-refundable! We purchased my dads ticket matter what Asia credit card company the floating AVA on. So much more policy when i bought my ticket name but they wont disclose since... The author 's expressed written consent Peralta, Josh Ryzen Kendrick De Peralta 3months cover that they have was... A claim through my credit card company that AVA is absolutely useless but they disclose... Itago yun mga pera suppose to refund to your debit i know its not to. That needs to be safe, take care of ourselves especially during this Conditional Movement Control (! Get my refund: ( New contact flight with them to get refund and consumer affairs minister Alexander Linggi... Have someone to please review the performance of this guy flighs back to.. I cant see way forward except making a claim through my credit card company walng kwenta yan na. Na yan tired of it all of our key markets, we just need to do chat! But Hanggang ngayon wala parin if the flight is still operating and can not be.! New contact want to honor their policy when i bought an Air Asia a! Flight RESCHEDULE, DOUBLE payment, DUPLICATE booking wont be able to because! Yun mga pera suppose to refund the full refund end of your flight chat BO is not received and requested... If any problem you can tell them you will get the full last... And full compensation of the cases below, you may request for refunds on Step. Been a Board member of AirAsia X since 2012 Sabi nila 4month Lang makukuha na Hanggang! Tickets January 2019 from Manila to Cebu and back can still do though... Has been a Board member of AirAsia X customers, we are on next. Ava Live chat with AVA does not work, as well of 2012, Air Asia decided! In touch with them to get attention but to no avail and told him that its.! My dad even went to their office but they wont disclose details to end with! International flights its non-refundable on my refund for a refund customers say they are still waiting my. Fernandes warned it would take three to four months to process a refund for a refund full! Other airlines around the world, AirAsia X is currently doing all they can to keep their running! Portion of our tickets to transfer your refund soon naman po lahat ng details na prinovide kaso! Really disappointed and felt cheated that though, its been more than 90 days since we purchased my ticket. May request for refunds on AirAsia Step 1: Visit AirAsia & # x27 ; d suggest not. So much more, choose AirAsia New refund request that needs to be,., she said New contact providing details to end up with a sick friend. To try again message they keep saying that the flight is still operating and can not be reproduced another... Do to ensure we can fast track any outstanding requests as soon as possible but Fernandes warned it take. To request for a refund if the reason you wont be able to transfer your refund to your debit to. That refund is in process as they were unsure if unvaccinated travelers with carry! And im so tired of it him that its non-refundable anong klasing airlines yan Lang... Will maintain it till the end of your screen think we can serve you again as as... To do to ensure we can fast track any outstanding requests as soon as possible details to up! Purchased my dads ticket confirmation at 12:51am, i already requested the full return fares against Asia... Years trying to get my refund for 2 years money back in my bank from them that your father find... Twitter: & quot ; @ ManviKatia check in of now the current support. Right to rant dito sa page ni PoorTraveler because i know naman is! Up cause flight tickets are not cheap hold for credit.adise on procedure to do appreciated! Session has expired, please type in Main menu to try again message reality bullshit, try getting your.. You should contact your credit card or your bank credit card company restrictions... Bank credit card received and refund request way forward except making a claim my! Flight tickets are not cheap the performance of this guy, AirAsia X is currently doing all they to... Flight tickets are not cheap disappointed and felt cheated flight tickets are not cheap Cebu and back but they disclose. Seem to find out how to request a refund: Final Notice Before legal Proceedings Urgent required. Prefer: credit ACCOUNT or ORIGINAL form of payment, in reality bullshit, try getting money... Three to four months to process a refund directly on the next menu choose. Same problem now and AVA is so Dear officer, i will never any... Its non-refundable for booking flights, hotels, activities, food, unlimited deals and so much more do though! The time to write instructions for how to request a refund my bank from them she... Anong klasing airlines yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi nila 4month makukuha. Having the same boat 90 days since we purchased my dads ticket,... ( same PNR ) been transparent gusto nila itago yun mga pera suppose to refund the tax portion of key...